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Last Updated: December 12, 2025
Welcome to pouchpoint.com (the “Site”), owned and operated by PouchPoint Inc. (“PouchPoint”, “we”, “us”, “our”), a Delaware corporation. These Terms & Conditions (“Terms”) apply to any individual accessing, browsing, or using the Site (“you”) and any products you purchase through the Site. By accessing, browsing, or using the Site, or placing an order on the Site, you agree to be bound by these Terms, including any additional policies referenced herein.
We reserve the right to change or modify these Terms, FAQS, or policies at any time in our sole discretion. Any changes or modifications will be posted on the Site and will apply to all purchases made thereafter. You expressly waive any right you may have to receive specific notice of such changes or modifications beyond or in addition to the posting of updated Terms on the Site. If you continue to access, browse, or use the Site following any such changes or modifications, you confirm your acceptance of such changes or modifications.
If you do not agree with these Terms, please do not access, browse, or use the Site.
We reserve the right to deny or cancel orders if age verification cannot be completed.
Orders placed using another person’s identity or fraudulent documents may be reported to authorities.
You agree to use the Site only for lawful purposes, and not to:
We may refuse access to the Site or cancel orders for any violation of these Terms.
##3. Product Information
We offer a variety of products, subject to availability. We do not manufacture the products and do not provide any guarantees about the products. We strive to provide accurate, up-to-date product descriptions, pricing, images, and availability. However, we do not warrant that:
We reserve the right to update, correct, or modify product details at any time.
Nicotine Warning: Nicotine is an addictive chemical.
Placing an order on the Site constitutes an offer to purchase.
An order is accepted when:
Title and risk of loss transfer to you once your order is provided to the carrier at our warehouse.
We may automatically create a customer account for you when you place an order using the information you provide to us.
You may request deletion of your account at any time by contacting support@pouchpoint.com
We reserve the right, without prior notice and in our sole discretion, to:
All prices are listed in USD and exclude:
These additional charges, if applicable, will be displayed at checkout.
We accept major payment methods including credit/debit cards and Klarna through Kustom.
By providing payment information, you confirm that:
If payment authorization fails, your order may be cancelled.
Any agreement between you and the issuer of your credit card, debit card, or other form of payment will continue to govern your use of such payment method on the Site. You agree that we are not a party to any such agreement, nor are we responsible for the content, accuracy, or unavailability of any method used for payment.
Shipping and delivery are governed by our Shipping & Delivery Policy, which is incorporated into these Terms.
If a package is returned due to incorrect address, failed ASR, or customer unavailability, additional fees may apply.
Returns, refunds, product quality issues, and ASR failures are governed by our Return Policy, which is incorporated into these Terms.
Any promotional codes, discounts, or offers:
All content on the Site—including logos, product images, text, graphics, icons, and software—is the property of PouchPoint or its licensors and is protected by intellectual property laws.
You may not copy, reproduce, modify, distribute, display, or create derivative works of any content on the Site without our express written permission.
You will not attempt to do anything, or permit, encourage, assist, or allow any third party to do anything that is prohibited by this Section or these Terms.
We grant you a limited, non-exclusive, non-transferable license to access, browse, and use the Site for personal, non-commercial purposes only.
THE PRODUCTS, SERVICES, FUNCTIONALITY, WEBSITE CONTENT AND OTHER ITEMS INCLUDED ON OR OTHERWISE MADE AVAILABLE OR SOLD TO YOU THROUGH THE SITE ARE PROVIDED BY US ON AN “AS IS” AND “AS AVAILABLE” BASIS. WE DO NOT MAKE ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE OR THE CONTENT, PRODUCTS, FUNCTIONALITY, OR OTHER ITEMS INCLUDED ON OR OTHERWISE SOLD OR MADE AVAILABLE TO YOU THROUGH THE SITE. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS, STATUTORY OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WITHOUT LIMITING THE FOREGOING, WE DISCLAIM ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, FOR ANY PRODUCTS OR ITEMS OFFERED. YOU ACKNOWLEDGE THAT, TO THE FULLEST EXTENT PROVIDED BY APPLICABLE LAW, YOUR USE OF THE SITE AND THE PURCHASE AND USE OF PRODUCTS IS AT YOUR SOLE RISK. THIS SECTION DOES NOT LIMIT THE TERMS OF ANY PRODUCT WARRANTY OFFERED BY THE MANUFACTURER OF AN ITEM THAT IS SOLD BY US TO YOU. THIS DISCLAIMER CONSTITUTES AN ESSENTIAL PART OF THESE TERMS. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU ASSUME FULL RESPONSIBILITY FOR YOUR USE OF THE SITE AND FOR PURCHASE AND USE OF PRODUCTS AND AGREE THAT ANY INFORMATION YOU SEND OR RECEIVE DURING YOUR USE OF THE SITE MAY NOT BE SECURE AND MAY BE INTERCEPTED OR OTHERWISE ACCESSED BY UNAUTHORIZED PARTIES. YOU AGREE THAT, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE ARE NOT RESPONSIBLE FOR ANY LOSS OR DAMAGE TO YOUR PROPERTY OR DATA THAT RESULTS FROM ANY MATERIALS YOU ACCESS OR DOWNLOAD FROM THE SITE.
YOU ACKNOWLEDGE AND AGREE THAT, TO THE FULLEST EXTENT PROVIDED BY APPLICABLE LAW, WE WILL NOT BE LIABLE TO YOU OR TO ANY OTHER PERSON UNDER ANY CIRCUMSTANCES OR UNDER ANY LEGAL OR EQUITABLE THEORY, WHETHER IN TORT, CONTRACT, STRICT LIABILITY, INTELLECTUAL PROPERTY VIOLATION OR OTHERWISE, FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL LOSSES OR DAMAGES OF ANY NATURE EVEN IF AN AUTHORIZED REPRESENTATIVE OF POUCHPOINT HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES. TO THE FULLEST EXTENT PROVIDED BY APPLICABLE LAW, THIS DISCLAIMER APPLIES TO, BUT IS NOT LIMITED TO, ANY DAMAGES OR INJURY ARISING FROM THE PURCHASE OR USE OF THE PRODUCTS OR FROM ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECTS, DELAY IN OPERATION OR TRANSMISSION, LOST PROFITS, LOSS OF GOODWILL, LOSS OF DATA, WORK STOPPAGE, ACCURACY OF RESULTS, COMPUTER FAILURE OR MALFUNCTION, COMPUTER VIRUSES, FILE CORRUPTION, COMMUNICATION FAILURE, NETWORK OR SYSTEM OUTAGE, THEFT, DESTRUCTION, UNAUTHORIZED ACCESS TO, ALTERATION OF, LOSS OF USE OF ANY RECORD OR DATA, AND ANY OTHER TANGIBLE OR INTANGIBLE LOSS. SUBJECT TO THE FOREGOING, TO THE FULLEST EXTENT PROVIDED BY APPLICABLE LAW, WE WILL NOT BE LIABLE FOR ANY DAMAGES IN EXCESS OF THE PRODUCT PRICES PAID BY YOU IN CONNECTION WITH YOUR USE OF THE SITE DURING THE SIX (6) MONTH PERIOD PRECEDING THE DATE ON WHICH THE CLAIM AROSE.
You agree to defend, indemnify, and hold PouchPoint harmless from and against any and all liabilities, claims, damages, costs, losses, and expenses, including attorneys’ fees and costs, arising from or related to your misuse of the Site, to any breach by you of these Terms, your failure to comply with applicable laws and product restrictions, and for infringement by you of the rights of a third party by using the Site or purchasing or using the products. PouchPoint reserves the right, at our expense, to assume exclusive defense and control of any matter otherwise subject to indemnification by you and, in any case, you agree to cooperate with PouchPoint if and as requested by PouchPoint in the defense and settlement of such matter.
PLEASE READ THIS SECTION CAREFULLY. IT MAY SIGNIFICANTLY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.
All disputes shall first be attempted to be resolved through informal negotiation among the relevant parties, but, if informal negotiation fails to lead to a resolution of the dispute, the dispute shall be subject to arbitration as described below.
YOU AGREE THAT ALL DISPUTES ARISING OUT OF OR RELATED TO THESE TERMS OR ANY ASPECT OF THE RELATIONSHIP BETWEEN YOU AND POUCHPOINT, INCLUDING ANY PRODUCTS OR SERVICES OFFERED OR SOLD BY POUCHPOINT, WHETHER BASED IN CONTRACT, TORT, STATUTE, FRAUD, MISREPRESENTATION, OR ANY OTHER LEGAL THEORY, WILL BE RESOLVED THROUGH FINAL AND BINDING ARBITRATION BEFORE A SINGLE NEUTRAL ARBITRATOR INSTEAD OF IN A COURT BY A JUDGE OR JURY. EXCEPT AS OTHERWISE PROVIDED IN THESE TERMS, EACH PARTY HERETO HEREBY WAIVES, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ANY RIGHT IT MAY HAVE TO A TRIAL BY JURY IN ANY LEGAL PROCEEDING DIRECTLY OR INDIRECTLY ARISING OUT OF OR RELATING TO THIS AGREEMENT, OR THE TRANSACTIONS CONTEMPLATED HEREBY (WHETHER BASED ON CONTRACT, TORT OR ANY OTHER THEORY). EACH PARTY HERETO (A) CERTIFIES THAT NO REPRESENTATIVE, AGENT OR ATTORNEY OF ANY OTHER PARTY HAS REPRESENTED, EXPRESSLY OR OTHERWISE, THAT SUCH OTHER PARTY WOULD NOT, IN THE EVENT OF LITIGATION, SEEK TO ENFORCE THE FOREGOING WAIVER OF JURY TRIAL AND (B) ACKNOWLEDGES THAT IT AND THE OTHER PARTIES HERETO HAVE BEEN INDUCED TO ENTER INTO THIS AGREEMENT BY, AMONG OTHER THINGS, THE MUTUAL WAIVERS AND CERTIFICATIONS IN THIS SECTION.
YOU AND POUCHPOINT AGREE THAT ANY ARBITRATION REQUIRED BY THE ARBITRATION AGREEMENT SHALL TAKE PLACE BETWEEN YOU AND POUCHPOINT ON AN INDIVIDUAL BASIS. You and PouchPoint each agree to waive the right to have any dispute or claim subject to the Arbitration Agreement brought, heard, administered, resolved, or arbitrated as a class arbitration, class action, collective action, or Mass Action to the maximum extent permitted by law. “Mass Action” means a situation in which a party is represented by a law firm or other representative, or a collection of law firms or other representatives, that has initiated more than one hundred (100) arbitration demands with common questions of law or fact against PouchPoint within 180 days of initiating your arbitration demand. This paragraph may be referred to as the “Class Action and Mass Action Waiver” in these Terms. Nothing in these Terms precludes you from bringing truthful and factual issues of illegality to the attention of federal, state, or local government agencies and, if the applicable law allows, such agencies may, in their sole discretion, seek relief against PouchPoint on your behalf.
A party seeking arbitration of any dispute or claim subject to the Arbitration Agreement shall serve on the other party a demand and submit a copy of the demand to the American Arbitration Association (“AAA”) sixty (60) or more days after the demand is initiated. The arbitration will be administered by the AAA pursuant to the current AAA Consumer Arbitration Rules, except to the extent modified by these Terms. The AAA rules and instructions are available on the AAA website at www.adr.org/consumer.
You or PouchPoint may appeal an arbitration award that manifestly disregards the law by filing a notice of appeal with the AAA within 30 days after an award is rendered and delivered to the parties. The appeal shall be heard by a single arbitrator unless the parties agree to a multi-arbitrator appellate panel. The arbitrator(s) assigned to the appeal shall be selected by agreement of the parties from among those on the AAA Appellate Panel. If the parties are unable to agree, AAA shall appoint the arbitrator(s) from among those on the AAA Appellate Panel. An arbitrator who previously presided over any aspect of a case shall be ineligible from serving as an appellate arbitrator in that same case. The appeal, including briefing, shall be conducted pursuant to the parties’ agreement or the appellate arbitrator(s)’ orders if the parties are unable to agree.
If twenty-five (25) or more demands for arbitration of a dispute or claim subject to the Arbitration Agreement are initiated (i) that involve common questions of law or fact and (ii) where the initiating parties are represented by the same law firm, the same group of coordinated law firms, or the same representative, then such demands shall be coordinated pursuant to this paragraph. The group of claimants and group of respondents shall each select five (5) demands, for a total of ten (10), to be filed with AAA (collectively the “Bellwether Demands”). Each of the Bellwether demands shall be assigned by AAA to a different arbitrator chosen from its national roster. After ninety (90) days from the date all Bellwether demands have been arbitrated and any appeals exhausted, any remaining demands subject to this paragraph may be filed with AAA. The AAA Supplementary Rules for Multiple Case Filings shall apply to the extent they are not inconsistent with this paragraph. Notwithstanding any other provision in the Terms, You and PouchPoint agree that a court of competent jurisdiction shall have authority to enforce the terms of this paragraph with injunctive or other relief.
If (i) any dispute or claim subject to the Arbitration Agreement is filed as class arbitration, class action, collective action, representative action, or Mass Action and (ii) if the Class Action and Mass Action Waiver in these Terms is held invalid or unenforceable as to such dispute or claim, then the Arbitration Agreement does not apply to that dispute or claim and such dispute or claim must be brought in a court of competent jurisdiction. If any other provision other than the Class Action and Mass Action Waiver is held invalid or unenforceable as to a particular dispute or claim, then such provision shall be severed from the Terms, and the remainder of the Terms, including the Arbitration Agreement therein, shall be enforceable to the maximum extent permitted by law.
The Federal Arbitration Act (“FAA”) governs the interpretation and enforcement of Section 13 of these Terms. If the FAA is found not to apply to any portion of Section 13 of these Terms, then the applicable laws of the State of Delaware shall apply without regard to choice-of-law principles.
All disputes shall be resolved through binding arbitration in the state of Delaware in accordance with the rules of the AAA. You waive any right to bring claims in a class action in federal or state court.
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of laws principles.
If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in full force and effect.
“Force Majeure” refers to events beyond PouchPoint’s reasonable control.
We are not liable for any delay or failure to perform due to causes beyond our reasonable control, including acts of God, labor disputes, government restrictions, natural disasters, or disruptions in internet services.
These Terms, along with any referenced policies (including Shipping, Privacy, and Returns), constitute the entire agreement between you and PouchPoint.
For questions regarding these Terms or your orders, contact us at support@pouchpoint.com.
You must be 21 or older to visit this website. Your age will be verified by a third-party service when you place an order.