Shipping & Delivery Policy

Last Updated: December 12, 2025

At PouchPoint, we strive to deliver your nicotine pouches quickly, securely, and in full compliance with all laws and regulations. This Shipping & Delivery Policy explains how shipping works, what delivery options are available, when orders are shipped, and how address or carrier requirements may affect delivery.

Where We Ship

We ship to most U.S. states, subject to ongoing legal, carrier, and commercial restrictions.

Important notes:

• If your state does not appear at checkout, we currently do not ship to that state.
• Shipping availability may change at any time based on new laws, regulations, or carrier limitations.

Shipping Origin

All orders are processed, packed, and shipped from our warehouse located in Tennessee, USA.

We ship orders using the following carriers:

• UPS;
• FedEx;
• USPS; and
• Regional same-day delivery partners (where available).

Title and risk of loss transfer to you once your order is provided to the carrier at our warehouse.

As soon as your order leaves our warehouse, you will receive an email with tracking information.

Adult Signature Requirement (ASR)

Some states require an Adult Signature (21+) for deliveries containing nicotine products.

When ASR is required:

• A person 21 years of age or older must be present to receive the package;
• A valid government-issued ID must be shown to the carrier upon delivery; and/or
• A physical signature by a person over the age of 21 is required upon delivery.

You will be notified prior to delivery if your order requires ASR.

Failed ASR deliveries may result in the package being returned to PouchPoint, and additional fees may apply for reshipment.

Delivery Options by Carrier

Below is a complete overview of the delivery methods currently available.
(Options shown at checkout depend on your location and ASR requirements.)

FedEx Delivery Options

FedEx 2nd Day

• Estimated delivery: 2 business days (Mon–Fri)
• Order cutoff: 2:00 PM PST
• Tracking: Yes
• Available in all ship-to states

FedEx Next Day

• Estimated delivery: Next business day (Mon–Fri)
• Order cutoff: 2:00 PM PST
• Tracking: Yes

UPS Delivery Options

UPS Ground Saver

• Delivery time: 3–6 business days
• Tracking: Yes
• Limited regional availability

UPS Ground

• Delivery time: 2–5 business days
• Tracking: Yes

UPS 2nd Day Air

• Delivery time: 2 business days (Mon–Fri)
• Order cutoff: 2:00 PM PST
• Tracking: Yes

UPS Next Day Air

• Delivery time: Next business day (Mon–Fri)
• Order cutoff: 2:00 PM PST
• Tracking: Yes

USPS Delivery Options

(Unavailable in states requiring ASR)

USPS Ground Advantage

• Delivery: 3–7 business days
• Tracking: Yes

USPS Priority Mail

• Delivery: 2–5 business days
• Tracking: Yes

Local / Regional Delivery Services

In certain ZIP codes, PouchPoint may offer:

• Same-day delivery
• Next-day delivery
• Saturday delivery

Availability will appear automatically at checkout if your ZIP code qualifies.

Order Processing Times

Our warehouse operates Monday–Friday (excluding national holidays).

We aim to ship all orders within 24 hours of successful payment and age verification.

Express Shipments (FedEx/UPS Next Day or 2-Day):
Orders placed before 2:00 PM PST typically ship the same business day.

Processing may be delayed if:

• A product is being restocked;
• Age verification requires additional review;
• Payment issues arise;
• Shipping address errors need correction; and
• State shipping rules affect eligibility.

Your tracking email will be sent as soon as your order is picked up by the carrier.

Shipping to Military Addresses (APO, DPO, FPO)

We support U.S. military addresses using USPS Priority Mail.

Please make sure to use a correct address format to avoid delays.

Delivery times vary by APO / DPO / FPO location.

Incorrect or Incomplete Shipping Address

To avoid delivery delays, please double-check your address before placing your order.

Important:

• Once an order has shipped, we cannot reroute or change the address;
• Deliveries that fail due to incorrect or incomplete addresses cannot be refunded or resent for free;
• If you spot an address error right after checkout, contact us immediately: 📧 support@pouchpoint.com; and
• We will attempt to correct it before shipping, but changes are not guaranteed.

Tracking Your Order

All shipping options provide tracking numbers.

Tracking allows you to:

• Monitor your package in real time;
• Confirm delivery status; and
• View updated arrival estimates.

Tracking links are included in your shipping confirmation email.

Need Help With Your Order?

Our customer support team is available to assist with:

• Tracking questions;
• Delivery concerns;
• Carrier issues;
• ASR questions; and
• Shipping availability.

📧 support@pouchpoint.com