Privacy Policy

Last Updated: December 12, 2025

This Privacy Policy describes how PouchPoint Inc. (“PouchPoint”, “we”, “us”, “our”) collects, uses, and shares your personal information when you visit or make a purchase from pouchpoint.com (the “Site”).

This Privacy Policy applies only to our Site and the products, services, and information provided through it. It does not apply to any third-party sites accessible via links on our Site or to any external services referenced by our content.

PERSONAL INFORMATION WE COLLECT

When you access the Site or interact with it (including making a purchase), we collect certain information about you and your device. This includes:

1. Device Information

When you visit the Site, we automatically collect information such as:

• Your web browser type
• IP address
• Time zone
• Cookies installed on your device
• Pages or products you viewed
• Websites or search terms that referred you to the Site
• How you interact with the Site (clicks, scrolls, behavior patterns)

We collect Device Information using:

Cookies

Small data files stored on your device.

For more details on cookies and how we use them, please refer to our Cookie Policy.

Log Files

Track actions occurring on the Site and collect data such as:

• IP address
• Browser type
• ISP
• Referring/exit pages
• Date/time stamps

Web Beacons, Tags & Pixels

Electronic files used to monitor browsing behavior, email interactions, and advertising effectiveness.

2. Order Information

When you place an order or attempt to do so, we collect:

• Name
• Billing address
• Shipping address
• Payment details (credit/debit card, PayPal, etc.)
• Email address
• Phone number
• Order notes (if provided)
• Age verification details (see below)
• Transaction history

3. Age Verification Information

Because our products are restricted to 21+ consumers, we use a third-party age verification service.

This may require additional data such as:

• Date of birth
• Last four digits of SSN (if required by the verification provider)
• Government-issued ID upload or scan
• Address verification
• Public record match results

This information is used solely to confirm legal purchasing eligibility.

4. Account Information

If you create an account — or if one is automatically created at checkout — we collect:

• Login credentials
• Saved shipping addresses
• Order history
• Preferences and settings
• Communication preferences

You may request account deletion at any time.

5. Communication Information

If you contact customer support or communicate with us, we may collect:

• Emails and message content
• Support records
• Phone call metadata (if applicable)
• Feedback or survey responses

HOW WE USE YOUR PERSONAL INFORMATION

We use Personal Information for the following purposes:

1. Order Fulfillment & Customer Service

To:

• Process and confirm your order
• Verify your age
• Arrange shipping and delivery
• Provide invoices and confirmations
• Communicate about your order or support request

2. Fraud Prevention & Security

We use Device and Order Information to:

• Detect and prevent fraudulent activity
• Identify suspicious transactions
• Protect the security of our systems
• Enforce our Terms & Conditions

3. Marketing & Personalization

When permitted by your preferences and applicable laws, we may use information to:

• Send product updates and promotional messages
• Show tailored content or offers
• Measure marketing performance

You may opt out at any time.

4. Website Optimization

We use Device Information to:

• Improve performance, layout, and usability
• Understand how visitors browse and interact
• Test new features or enhancements
• Track analytics such as conversion and engagement

5. Legal Compliance

We may use Personal Information to:

• Comply with federal, state, and local laws
• Respond to subpoenas or lawful requests
• Protect our rights, customers, employees, and property
• Prevent harm or unlawful activity

HOW WE PROTECT YOUR PERSONAL INFORMATION

We employ commercially reasonable security measures including:

• Encryption
• Secure socket layer (SSL) technology
• Authentication controls
• Access restrictions
• Industry-standard data protection tools

No system is completely secure, and we cannot guarantee absolute protection.

You acknowledge that you use the Site at your own risk.

SHARING YOUR PERSONAL INFORMATION

We share information only as necessary to run our business and fulfill your orders.

This includes third-party service providers that assist with:

• Age verification
• Payment processing
• Shipping and logistics
• Marketing and advertising
• Fraud prevention and security monitoring
• Customer support and communication
• Analytics and website optimization
• IT infrastructure and hosting

These providers are required to protect your data and use it only for the services they provide to us.

We may also share Personal Information:

• To comply with legal obligations
• To respond to lawful requests
• To protect our rights and safety
• In connection with business transactions (e.g., sale, merger, restructuring)

We do not sell Personal Information for monetary consideration.

DATA RETENTION

We retain Order Information for as long as needed to:

• Fulfill your purchases
• Comply with recordkeeping and tax obligations
• Support customer service inquiries

You may request deletion of your personal information at any time by contacting us.

Some data may be retained as required by law.

MINORS

The Site is intended only for individuals 21 years of age or older.

We do not knowingly collect personal data from anyone under 21.

If we become aware that a minor’s information has been collected, we will promptly delete it.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect:

• Changes to our data practices
• Operational updates
• Legal or regulatory requirements

Any updated version will be posted on this page with a new Effective Date.

Your continued use of the Site after updates constitutes acceptance of the revised policy.

CONTACT US

For questions, requests, or concerns regarding this Privacy Policy, you may contact us at:

📧 support@pouchpoint.com
📬 PouchPoint Inc.
315 Deaderick St.
Suite 1550
Nashville, TN 37238

GDPR Notice

PouchPoint does not offer products or services to individuals located in the European Union and does not intentionally target or process personal data of EU residents under the General Data Protection Regulation (GDPR).

Age Verification Information

Because our products are restricted to individuals 21 years of age or older, we use a third-party age verification service to confirm eligibility.

Depending on the verification method used, this process may require the collection of certain personal data such as date of birth, address information, or government-issued identification. In limited cases, the verification provider may request partial Social Security Number information solely for identity confirmation purposes.

PouchPoint does not store copies of government-issued identification or full Social Security Numbers. We receive only a confirmation result indicating whether age verification was successful. All age verification data is processed and handled by our third-party verification provider in accordance with applicable law.

California Privacy Rights (CCPA / CPRA)

If you are a California resident, you have certain rights regarding your personal information under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

These rights may include:

• The right to know what personal information we collect, use, disclose, or share
• The right to request deletion of your personal information, subject to legal exceptions
• The right to request correction of inaccurate personal information
• The right to opt out of the sale or sharing of personal information
• The right to limit the use and disclosure of sensitive personal information
• The right not to receive discriminatory treatment for exercising your privacy rights

PouchPoint does not sell personal information for monetary consideration. However, certain data sharing for advertising or analytics purposes may be considered “sharing” under California law.

To exercise your California privacy rights, please contact us at: privacy@pouchpoint.com

We may need to verify your identity before processing your request.

Do Not Sell or Share My Personal Information

You may opt out of the sale or sharing of your personal information by contacting us at:

privacy@pouchpoint.com