Frequently Asked Questions

We ship to most U.S. states, subject to legal, regulatory, and carrier restrictions. If your state does not appear as an option at checkout, we are currently unable to ship to that location.

All orders are processed, packed, and shipped from our warehouse in the United States.

Delivery times vary depending on your location and the shipping method selected at checkout. Estimated delivery times are shown during checkout and in your shipping confirmation email.

Orders are typically shipped within 24 hours of successful payment and age verification, Monday through Friday (excluding holidays). Orders placed with expedited shipping before the daily cutoff time usually ship the same business day.

Yes, in some states an Adult Signature Requirement (21+) applies to deliveries containing nicotine products. When required, a person aged 21 or older must be present at delivery and provide valid government-issued ID.

If delivery fails due to an unavailable adult recipient, the package may be returned to us. Additional fees may apply for reshipment.

Yes. All shipping methods include tracking. Once your order ships, you will receive an email with a tracking link so you can follow your delivery in real time.

If you notice an address error immediately after checkout, please contact us as soon as possible. Once an order has shipped, we are unable to change or reroute the delivery address.

Orders that fail delivery due to incorrect or incomplete addresses cannot be refunded or resent at no additional cost. Please double-check your shipping details before placing your order.

Yes. We support U.S. military addresses using USPS. Delivery times vary depending on location.

Shipping delays may occur due to carrier issues, age verification review, payment issues, or state-specific shipping requirements. Tracking updates will reflect the most current delivery status.

If you have questions about shipping, delivery, tracking, or signature requirements, please contact our support team at support@pouchpoint.com.